Having Difficult Conversations

Overview

Delivery method

Virtual classroom

Duration

1 hour

Audience

All public servants at all levels

Description

​This session is designed to allow managers and employees to positively address and manage difficult conversations in various contexts; identify their communication styles and personal triggers as well as tips and practices to prevent the escalation of conflict.

Objectives
​At the end of this session, participants should be able to:

• Identify types of difficult conversations
• Recognize the different behaviors, and how to address them
• Use the different tools and communication styles to address delicate situations

Legacy course code: OMB-HDC-SSC