Giving and Receiving Feedback

Overview

Delivery method

Virtual classroom

Duration

1 hour

Audience

All public servants at all levels

Description

​This session is designed to provide participants with tools and communication models to effectively manage relationships and diffuse tensions. A 4-step process to give feedback and a 4-step process to receive feedback is explored and practiced through role-plays.

Objectives
​At the end of this session participants should be able to:

• Use the 4-step process model for giving and receiving feedback
• Understand how the model helps diffuse tensions and build strong relationships

Legacy course code: OMB-GRF-SSC