DTA Workshop for Supervisors and Managers – The 5 Key Steps of the Duty to Accommodate Process

Product code: GRH-0091

Upcoming sessions

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May 12, 2026

Virtual

1:00 pm to 2:00 pm (ET)


May 14, 2026

Virtual

10:00 am to 11:00 am (ET)


June 09, 2026

Virtual

1:00 pm to 2:00 pm (ET)


More available sessions

Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

1 hour

Audience

Audience

SSC Employees (supervisory positions)

 

Description

Want to better understand how to effectively hand an accommodation request and respond appropriately?

This practical and interactive workshop aims to equip supervisors and managers with the tools they need for each of the five key steps of the duty to accommodate process. It is designed to help you better understand your role and responsibilities, from receiving an accommodation request to making a decision and carrying out the necessary follow-up.

You will discover essential best practices related to the duty to accommodate (DTA), helping you make informed decisions with confidence.

Whether you are a supervisor or a manager, regardless of your level of knowledge on the subject, this workshop is a must-attend session!

Learning Objectives

By the end of this workshop, you will be able to:

  • Understand your role and responsibilities as supervisors and managers in the DTA process;
  • Apply the 5 key steps of the DTA process, from the initial request to decision-making and follow-up;
  • Identify the relevant information to gather for the assessment of the request and exploring possible solutions;
  • Know the best practices to make an informed decision regarding the DTA process, implementing it, and ensuring proper follow-up.

Target Audience

Supervisors and managers of SSC

Additional upcoming sessions

Date and Time Session code Location Language Available seats
May 12, 2026, 1:00 pm to 2:00 pm (ET) GRH-0091_EN-S001 Virtual English 64
May 14, 2026, 10:00 am to 11:00 am (ET) GRH-0091_FR-S001 Virtual French 85
June 09, 2026, 1:00 pm to 2:00 pm (ET) GRH-0091_EN-S002 Virtual English 85
June 11, 2026, 10:00 am to 11:00 am (ET) GRH-0091_FR-S002 Virtual French 98
Date modified: 1999-11-30