DTA Workshop for Supervisors and Managers – The 5 Key Steps of the Duty to Accommodate Process

Product code: GRH-0091

Upcoming sessions

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November 03, 2026

Virtual

1:00 pm to 2:00 pm (ET)


November 05, 2026

Virtual

10:00 am to 11:00 am (ET)


December 01, 2026

Virtual

1:00 pm to 2:00 pm (ET)


More available sessions

Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

1 hour

Audience

Audience

SSC Employees (supervisory positions)

 

Description

Want to better understand how to effectively hand an accommodation request and respond appropriately?

This practical and interactive workshop aims to equip supervisors and managers with the tools they need for each of the five key steps of the duty to accommodate process. It is designed to help you better understand your role and responsibilities, from receiving an accommodation request to making a decision and carrying out the necessary follow-up.

You will discover essential best practices related to the duty to accommodate (DTA), helping you make informed decisions with confidence.

Whether you are a supervisor or a manager, regardless of your level of knowledge on the subject, this workshop is a must-attend session!

Learning Objectives

By the end of this workshop, you will be able to:

  • Understand your role and responsibilities as supervisors and managers in the DTA process;
  • Apply the 5 key steps of the DTA process, from the initial request to decision-making and follow-up;
  • Identify the relevant information to gather for the assessment of the request and exploring possible solutions;
  • Know the best practices to make an informed decision regarding the DTA process, implementing it, and ensuring proper follow-up.

Target Audience

Supervisors and managers of SSC

Additional upcoming sessions

Date and Time Session code Location Language Available seats
November 03, 2026, 1:00 pm to 2:00 pm (ET) GRH-0091_EN-S003 Virtual English 99
November 05, 2026, 10:00 am to 11:00 am (ET) GRH-0091_FR-S003 Virtual French 100
December 01, 2026, 1:00 pm to 2:00 pm (ET) GRH-0091_EN-S004 Virtual English 100
December 03, 2026, 10:00 am to 11:00 am (ET) GRH-0091_FR-S004 Virtual French 100
Date modified: 1999-11-30