SSC Onyx: Problem Management - System Training

Overview

Delivery method

Self-Paced/Online

Duration

1 hour

Audience

All public servants at all levels

Description

The scope of this training is to introduce Problem Management Processes from within the new SSC Onyx console.

This course is designed for individuals involved in the problem management process within Onyx. The course is designed to support problem investigations and known error corrections.

Objectives

At the end of this course, you will be able to:

• Investigate and Diagnose Root-Cause
• Manage the Investigation Task
• Plan Known Error Correction
• Approve Plan to correct Known Errors
• Correct Known Errors

Target Audience

This course is designed for individuals assigned the roles of:

• Investigation Coordinator
• Investigation Specialist
• Known Error Coordinator
• Known Error Specialist
• Task Users
• Government of Canada employees and partners using SSC Onyx