Request Fulfillment & Incident Management for SSR & SL

Overview

Delivery method

Self-Paced/Online

Duration

30 minutes

Audience

All public servants at all levels

Description

Upon completion of this course, you will be able to:

• Recognize the Request Fulfilment (RFL) and Incident Management (IM) process workflows in SSC Onyx and the features/functionality that support the processes
• Identify the online learning and information resources available to support your learning journey with SSC Onyx
• Describe key terms related to the RFL and IM processes in SSC Onyx
• Identify the steps required in the SSC Onyx Portal to create and manage Requests for Service (RFL) and Requests for Help (IM)
• Recognize the steps required to manage, fulfill and resolve tickets in the SSC Onyx Console

Target Audience
Government of Canada employees and partners using SSC Onyx