Request Fulfillment Mobile & Fixed Line Intake

Overview

Delivery method

Self-Paced/Online

Duration

1 hour

Audience

All public servants at all levels

Description

After this training skills and techniques session, you will:

• Recognize and apply the lean processes and SSC Onyx features/functionality
• Identify and apply the steps required in the SSC Onyx Portal and Console to fulfill Requests and resolve Incidents
• Recognize the key roles and responsibilities related to the Request Fulfillment and Incident Management processes

Target Audience
Government of Canada employees and partners using SSC Onyx