SSC Onyx Portal and Console Relationship

Overview

Delivery method

Self-Paced/Online

Duration

30 minutes

Audience

All public servants at all levels

Description

Overview
The scope of this micro-learning is to provide a high-level comparison of the two applications that make up SSC Onyx.

Objectives
Upon completion of this module, you will be able to:

• Recognize how SSC Onyx fits into ITSM.
• Identify the use differences between SSC Onyx Portal and SSC Onyx Console.
• Describe the communication flow between SSC Onyx Portal and Console.

Target Audience

• This course is designed for anyone using the SSC Onyx Console to review tickets and update the Activity Log.
• Government of Canada employees and partners using SSC Onyx