SSC Onyx Portal Navigation - Requesting Services - Reporting Incidents - O-RFC

Overview

Delivery method

Virtual classroom

Duration

1.5 hours

Audience

All public servants at all levels

Description

This course will explain how to navigate the SSC Onyx Portal and how to use its general features to view ticket statuses on the dashboard. It also includes instructions on how to use the filter and search functions as well as to how to browse categories and sub-categories. Finally this course will provide you with all the necessary basic navigational tutorials in order to succeed in using the Portal.

Learning Objectives
Upon completion of this module, you will be able to:

• Successfully log into the Onyx portal;
• Navigate the tool bar and your profile preferences;
• Identify the various ways of using filters and search features;
• Successfully navigate the categories and sub-categories needed to view or submit tickets.

Target Audience
This course is designed for anyone using the Digital Workspace Portal to either submit, review or access tickets.

This can include:

• managers
• service desk agents
• service lines
• process owner
• local registration authorities
• partnering departments and agencies
• Government of Canada employees and partners using SSC Onyx

Notes
The total completion of the course is approximately 2 hours.