Change Management System Training for SSC Onyx

Overview

Delivery method

Virtual classroom

Duration

2.5 hours

Audience

All SSC employees at all levels

Description

This course provides an overview of the Change Management process and supports the following sub-processes in the SSC Onyx Console:

• Draft a Change Request;
• Review & Authorize a Change Request;
• Plan and Schedule a Change Request;
• Implement a Change
• Back Out a Change
• Close a Change Request.

Learning Objectives

Upon completion of this course, you will be able to:

• Describe the Change Management process;
• Explain the process to draft and initiate a change request;
• Describe the process to review and authorize a change request;
• Describe the planning and scheduling of a change request;
• Explain the process to approve a change request;
• Explain the process to implement a change request;
• Explain task management as it relates to a change request;
• Define the process to close a change request;

Target Audience

This course is designed for individuals involved in the Change Management process in one of the following roles:

• Change Requester
• Change Manager
• Change Coordinator
• Task Implementer
• Change Advisory Board (CAB)/ Emergency Change Advisory Board (eCab)
• Government of Canada employees and partners using SSC Onyx

Notes

You can expect to complete the course materials in approximately 150 minutes.