Change Management System Training for SSC Onyx

Overview

Delivery method

Virtual classroom

Duration

2 hours

Audience

All public servants at all levels

Description

This course provides an overview of the Change Management process and supports the following sub-processes in the SSC Onyx Console:

• Draft a Change Request;
• Review & Authorize a Change Request;
• Plan and Schedule a Change Request;
• Implement a Change
• Back Out a Change
• Close a Change Request.

Learning Objectives

Upon completion of this course, you will be able to:

• Describe the Change Management process;
• Explain the process to draft and initiate a change request;
• Describe the process to review and authorize a change request;
• Describe the planning and scheduling of a change request;
• Explain the process to approve a change request;
• Explain the process to implement a change request;
• Explain task management as it relates to a change request;
• Define the process to close a change request;

Target Audience

This course is designed for individuals involved in the Change Management process in one of the following roles:

• Change Requester
• Change Manager
• Change Coordinator
• Task Implementer
• Change Advisory Board (CAB)/ Emergency Change Advisory Board (eCab)
• Government of Canada employees and partners using SSC Onyx

Notes

You can expect to complete the course materials in approximately 90 minutes.