Problem Management System Training for SSC Onyx

Product code: ITI-0071

Upcoming sessions

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September 24, 2025

Virtual

1:00 pm to 2:30 pm (ET)

French

September 24, 2025

Virtual

9:00 am to 10:30 am (ET)

English

October 08, 2025

Virtual

9:00 am to 10:30 am (ET)

French

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Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

1.5 hours

Audience

Audience

All public servants at all levels

 

Description

This course provides an overview of creating problem investigations related to an incident, known errors and managing the relationship between these tickets.

Learning Objectives

• Review an incident ticket and complete the SSC Problem Management steps to determine if a problem investigation is required.

• Create a problem investigation related to an incident.

• Assign a problem investigation for root cause analysis.

• Review a problem investigation ticket and complete the SSC Onyx processes to action it to a completed status.

• Create a known error related to a problem investigation.

• Use the SSC Onyx console to review a known error ticket and then action it to a closed status.

• Record the work you have performed and the investigation results.

• Update the status of an incident, problem investigation and a known error.

Additional upcoming sessions

Date and Time Session code Location Language Available seats
September 24, 2025, 9:00 am to 10:30 am (ET) ITI-0071_EN-S023 Virtual English 193
September 24, 2025, 1:00 pm to 2:30 pm (ET) ITI-0071_FR-S023 Virtual French 200
October 08, 2025, 1:00 pm to 2:30 pm (ET) ITI-0071_EN-S024 Virtual English 200
October 08, 2025, 9:00 am to 10:30 am (ET) ITI-0071_FR-S024 Virtual French 199
October 22, 2025, 9:00 am to 10:30 am (ET) ITI-0071_EN-S025 Virtual English 200
October 22, 2025, 1:00 pm to 2:30 pm (ET) ITI-0071_FR-S025 Virtual French 200
November 05, 2025, 1:00 pm to 2:30 pm (ET) ITI-0071_EN-S026 Virtual English 200
November 05, 2025, 9:00 am to 10:30 am (ET) ITI-0071_FR-S026 Virtual French 200
November 19, 2025, 9:00 am to 10:30 am (ET) ITI-0071_EN-S027 Virtual English 200
November 19, 2025, 1:00 pm to 2:30 pm (ET) ITI-0071_FR-S027 Virtual French 200
December 03, 2025, 9:00 am to 10:30 am (ET) ITI-0071_FR-S028 Virtual French 200
December 03, 2025, 1:00 pm to 2:30 pm (ET) ITI-0071_EN-S028 Virtual English 200
December 17, 2025, 1:00 pm to 2:30 pm (ET) ITI-0071_FR-S029 Virtual French 200
December 17, 2025, 9:00 am to 10:30 am (ET) ITI-0071_EN-S029 Virtual English 199
Date modified: 2024-05-09