Problem Management System Training for SSC Onyx
Upcoming sessions
To register, you will be prompted to sign in.
October 22, 2025
Virtual
1:00 pm to 2:30 pm (ET)
French
October 22, 2025
Virtual
9:00 am to 10:30 am (ET)
English
November 05, 2025
Virtual
9:00 am to 10:30 am (ET)
French
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Overview
Delivery method
Virtual classroom
Duration
1.5 hours
Audience
All public servants at all levels
Description
This course provides an overview of creating problem investigations related to an incident, known errors and managing the relationship between these tickets.
Learning Objectives
• Review an incident ticket and complete the SSC Problem Management steps to determine if a problem investigation is required.
• Create a problem investigation related to an incident.
• Assign a problem investigation for root cause analysis.
• Review a problem investigation ticket and complete the SSC Onyx processes to action it to a completed status.
• Create a known error related to a problem investigation.
• Use the SSC Onyx console to review a known error ticket and then action it to a closed status.
• Record the work you have performed and the investigation results.
• Update the status of an incident, problem investigation and a known error.
Additional upcoming sessions
| Date and Time | Session code | Location | Language | Available seats | |
|---|---|---|---|---|---|
| October 22, 2025, 9:00 am to 10:30 am (ET) | ITI-0071_EN-S025 | Virtual | English | 196 | Sign in to register |
| October 22, 2025, 1:00 pm to 2:30 pm (ET) | ITI-0071_FR-S025 | Virtual | French | 200 | Sign in to register |
| November 05, 2025, 1:00 pm to 2:30 pm (ET) | ITI-0071_EN-S026 | Virtual | English | 199 | Sign in to register |
| November 05, 2025, 9:00 am to 10:30 am (ET) | ITI-0071_FR-S026 | Virtual | French | 200 | Sign in to register |
| November 19, 2025, 9:00 am to 10:30 am (ET) | ITI-0071_EN-S027 | Virtual | English | 199 | Sign in to register |
| November 19, 2025, 1:00 pm to 2:30 pm (ET) | ITI-0071_FR-S027 | Virtual | French | 199 | Sign in to register |
| December 03, 2025, 9:00 am to 10:30 am (ET) | ITI-0071_FR-S028 | Virtual | French | 200 | Sign in to register |
| December 03, 2025, 1:00 pm to 2:30 pm (ET) | ITI-0071_EN-S028 | Virtual | English | 200 | Sign in to register |
| December 17, 2025, 1:00 pm to 2:30 pm (ET) | ITI-0071_FR-S029 | Virtual | French | 200 | Sign in to register |
| December 17, 2025, 9:00 am to 10:30 am (ET) | ITI-0071_EN-S029 | Virtual | English | 199 | Sign in to register |
| January 21, 2026, 1:00 pm to 2:30 pm (ET) | ITI-0071_EN-S030 | Virtual | English | 200 | Sign in to register |
| January 21, 2026, 9:00 am to 10:30 am (ET) | ITI-0071_FR-S030 | Virtual | French | 200 | Sign in to register |
Date modified: 2024-05-09