SSC Onyx Incident Management

Product code: ITI-0073

Upcoming sessions

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July 15, 2025

Virtual

1:00 pm to 3:00 pm (ET)

English

July 15, 2025

Virtual

9:00 am to 11:00 am (ET)

French

July 29, 2025

Virtual

9:00 am to 11:00 am (ET)

English

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Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

2 hours

Audience

Audience

All public servants at all levels

 

Description

This course provides an overview of creating and managing Incidents using both the SSC Onyx Portal and SSC Onyx Console.

Learning Objectives

• Identify the steps required in the SSC Onyx Portal to create and submit Requests for Help

• How to track service level agreements so you do not breach them

• Recognize the steps required to manage and resolve incident tickets in the SSC Onyx Console

Additional upcoming sessions

Date and Time Session code Location Language Available seats
July 15, 2025, 9:00 am to 11:00 am (ET) ITI-0073_FR-S034 Virtual French 200
July 15, 2025, 1:00 pm to 3:00 pm (ET) ITI-0073_EN-S034 Virtual English 197
July 29, 2025, 1:00 pm to 3:00 pm (ET) ITI-0073_FR-S035 Virtual French 200
July 29, 2025, 9:00 am to 11:00 am (ET) ITI-0073_EN-S035 Virtual English 200
August 12, 2025, 1:00 pm to 3:00 pm (ET) ITI-0073_EN-S036 Virtual English 200
August 12, 2025, 9:00 am to 11:00 am (ET) ITI-0073_FR-S036 Virtual French 200
August 26, 2025, 9:00 am to 11:00 am (ET) ITI-0073_EN-S037 Virtual English 200
August 26, 2025, 1:00 pm to 3:00 pm (ET) ITI-0073_FR-S037 Virtual French 200
September 09, 2025, 9:00 am to 11:00 am (ET) ITI-0073_FR-S038 Virtual French 200
September 09, 2025, 1:00 pm to 3:00 pm (ET) ITI-0073_EN-S038 Virtual English 200
September 23, 2025, 1:00 pm to 3:00 pm (ET) ITI-0073_FR-S039 Virtual French 200
September 23, 2025, 9:00 am to 11:00 am (ET) ITI-0073_EN-S039 Virtual English 200
Date modified: 2024-05-09