Incident Management System Training for SSC Onyx
Upcoming sessions
To register, you will be prompted to sign in.
August 12, 2025
Virtual
1:00 pm to 3:00 pm (ET)
English
August 12, 2025
Virtual
9:00 am to 11:00 am (ET)
French
August 26, 2025
Virtual
9:00 am to 11:00 am (ET)
English
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Overview
Delivery method
Virtual classroom
Duration
2 hours
Audience
All public servants at all levels
Description
This course provides an overview of creating and managing Incidents using both the SSC Onyx Portal and SSC Onyx Console.
Learning Objectives
• Identify the steps required in the SSC Onyx Portal to create and submit Requests for Help
• How to track service level agreements so you do not breach them
• Recognize the steps required to manage and resolve incident tickets in the SSC Onyx Console
Additional upcoming sessions
| Date and Time | Session code | Location | Language | Available seats | |
|---|---|---|---|---|---|
| August 12, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S036 | Virtual | English | 197 | Sign in to register |
| August 12, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S036 | Virtual | French | 200 | Sign in to register |
| August 26, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S037 | Virtual | English | 199 | Sign in to register |
| August 26, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S037 | Virtual | French | 199 | Sign in to register |
| September 09, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S038 | Virtual | French | 199 | Sign in to register |
| September 09, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S038 | Virtual | English | 198 | Sign in to register |
| September 23, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S039 | Virtual | French | 200 | Sign in to register |
| September 23, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S039 | Virtual | English | 200 | Sign in to register |
| October 07, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S040 | Virtual | French | 200 | Sign in to register |
| October 07, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S040 | Virtual | English | 200 | Sign in to register |
| October 21, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S041 | Virtual | French | 200 | Sign in to register |
| October 21, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S041 | Virtual | English | 200 | Sign in to register |
| November 04, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S042 | Virtual | English | 200 | Sign in to register |
| November 04, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S042 | Virtual | French | 200 | Sign in to register |
| November 18, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S043 | Virtual | English | 200 | Sign in to register |
| November 18, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S043 | Virtual | French | 200 | Sign in to register |
Date modified: 2024-05-09
