Incident Management System Training for SSC Onyx
Upcoming sessions
To register, you will be prompted to sign in.
January 20, 2026
Virtual
1:00 pm to 3:00 pm (ET)
English
January 20, 2026
Virtual
9:00 am to 11:00 am (ET)
French
February 03, 2026
Virtual
9:00 am to 11:00 am (ET)
English
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Overview
Delivery method
Virtual classroom
Duration
2 hours
Audience
All public servants at all levels
Description
This course provides an overview of creating and managing Incidents using both the SSC Onyx Portal and SSC Onyx Console.
Learning Objectives
• Identify the steps required in the SSC Onyx Portal to create and submit Requests for Help
• How to track service level agreements so you do not breach them
• Recognize the steps required to manage and resolve incident tickets in the SSC Onyx Console
Additional upcoming sessions
| Date and Time | Session code | Location | Language | Available seats | |
|---|---|---|---|---|---|
| January 20, 2026, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S046 | Virtual | English | 192 | Sign in to register |
| January 20, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S046 | Virtual | French | 198 | Sign in to register |
| February 03, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S047 | Virtual | English | 198 | Sign in to register |
| February 03, 2026, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S047 | Virtual | French | 200 | Sign in to register |
| February 17, 2026, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S048 | Virtual | English | 200 | Sign in to register |
| February 17, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S048 | Virtual | French | 199 | Sign in to register |
Date modified: 2024-05-09