Incident Management System Training for SSC Onyx
Upcoming sessions
To register, you will be prompted to sign in. Prerequisite courses are displayed on this page
September 29, 2026
Virtual
9:00 am to 11:00 am (ET)
English
October 27, 2026
Virtual
9:00 am to 11:00 am (ET)
French
October 28, 2026
Virtual
1:00 pm to 3:00 pm (ET)
English
More available sessions
Overview
Delivery method
Virtual classroom
Duration
2 hours
Audience
All SSC employees at all levels
Prerequisites
Please sign in to check completion of the following:
To register for this course, you must first complete the following:
Description
This course provides an overview of creating and managing Incidents using both the SSC Onyx Portal and SSC Onyx Console.
Learning Objectives
By the end of this course, you will be able to:
- Identify the steps required in the SSC Onyx Portal to create and submit Requests for Help;
- Track service level agreements so you do not breach them;
- Recognize the steps required to manage and resolve incident tickets in the SSC Onyx Console.
Additional upcoming sessions
| Date and Time | Session code | Location | Language | Available seats | |
|---|---|---|---|---|---|
| September 29, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S057 | Virtual | English | 17 | Sign in to register |
| October 27, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S057 | Virtual | French | 20 | Sign in to register |
| October 28, 2026, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S058 | Virtual | English | 19 | Sign in to register |
| November 24, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S059 | Virtual | English | 20 | Sign in to register |
| November 25, 2026, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S058 | Virtual | French | 20 | Sign in to register |
Date modified: 2026-04-29