SSC Onyx Incident Management
Upcoming sessions
To register, you will be prompted to sign in.
September 26, 2024
Virtual
1:00 pm to 3:00 pm (ET)
English
September 26, 2024
Virtual
9:00 am to 11:00 am (ET)
French
October 08, 2024
Virtual
1:00 pm to 3:00 pm (ET)
English
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Overview
Delivery method
Virtual classroom
Duration
2 hours
Audience
All public servants at all levels
Description
This course provides an overview of creating and managing Incidents using both the SSC Onyx Portal and SSC Onyx Console.
Learning Objectives
• Identify the steps required in the SSC Onyx Portal to create and submit Requests for Help
• How to track service level agreements so you do not breach them
• Recognize the steps required to manage and resolve incident tickets in the SSC Onyx Console
Additional upcoming sessions
| Date and Time | Session code | Location | Language | Available seats | |
|---|---|---|---|---|---|
| September 26, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S010 | Virtual | English | 197 | Sign in to register |
| September 26, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S010 | Virtual | French | 199 | Sign in to register |
| October 08, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S011 | Virtual | English | 197 | Sign in to register |
| October 08, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S011 | Virtual | French | 200 | Sign in to register |
| October 15, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S012 | Virtual | English | 198 | Sign in to register |
| October 15, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S012 | Virtual | French | 200 | Sign in to register |
| October 24, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S013 | Virtual | English | 200 | Sign in to register |
| October 24, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S013 | Virtual | French | 200 | Sign in to register |
| October 31, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S014 | Virtual | English | 200 | Sign in to register |
| October 31, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S014 | Virtual | French | 200 | Sign in to register |
| November 19, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S015 | Virtual | English | 198 | Sign in to register |
| November 19, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S015 | Virtual | French | 200 | Sign in to register |
| December 03, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S016 | Virtual | English | 200 | Sign in to register |
| December 03, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S016 | Virtual | French | 200 | Sign in to register |
| December 12, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S017 | Virtual | English | 200 | Sign in to register |
| December 12, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S017 | Virtual | French | 200 | Sign in to register |
| December 24, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S018 | Virtual | English | 200 | Sign in to register |
| December 24, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S018 | Virtual | French | 200 | Sign in to register |
| December 31, 2024, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S019 | Virtual | English | 200 | Sign in to register |
| December 31, 2024, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S019 | Virtual | French | 200 | Sign in to register |
Date modified: 2024-05-09
