SSC Onyx Incident Management
Upcoming sessions
To register, you will be prompted to sign in.
May 06, 2025
Virtual
1:00 pm to 3:00 pm (ET)
French
May 06, 2025
Virtual
9:00 am to 11:00 am (ET)
English
May 20, 2025
Virtual
9:00 am to 11:00 am (ET)
French
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Overview
Delivery method
Virtual classroom
Duration
2 hours
Audience
All public servants at all levels
Description
This course provides an overview of creating and managing Incidents using both the SSC Onyx Portal and SSC Onyx Console.
Learning Objectives
• Identify the steps required in the SSC Onyx Portal to create and submit Requests for Help
• How to track service level agreements so you do not breach them
• Recognize the steps required to manage and resolve incident tickets in the SSC Onyx Console
Additional upcoming sessions
| Date and Time | Session code | Location | Language | Available seats | |
|---|---|---|---|---|---|
| May 06, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S030 | Virtual | English | 196 | Sign in to register |
| May 06, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S030 | Virtual | French | 199 | Sign in to register |
| May 20, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S031 | Virtual | English | 198 | Sign in to register |
| May 20, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S031 | Virtual | French | 200 | Sign in to register |
| June 03, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S032 | Virtual | French | 200 | Sign in to register |
| June 03, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S032 | Virtual | English | 198 | Sign in to register |
| June 17, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S033 | Virtual | French | 200 | Sign in to register |
| June 17, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S033 | Virtual | English | 200 | Sign in to register |
| July 15, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S034 | Virtual | French | 200 | Sign in to register |
| July 15, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S034 | Virtual | English | 200 | Sign in to register |
| July 29, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S035 | Virtual | French | 200 | Sign in to register |
| July 29, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S035 | Virtual | English | 200 | Sign in to register |
| August 12, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S036 | Virtual | English | 200 | Sign in to register |
| August 12, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S036 | Virtual | French | 200 | Sign in to register |
| August 26, 2025, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S037 | Virtual | English | 200 | Sign in to register |
| August 26, 2025, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S037 | Virtual | French | 200 | Sign in to register |
Date modified: 2024-05-09
