Incident Management System Training for SSC Onyx
Upcoming sessions
To register, you will be prompted to sign in. Prerequisite courses are displayed on this page
July 02, 2026
Virtual
9:00 am to 11:00 am (ET)
French
July 07, 2026
Virtual
1:00 pm to 3:00 pm (ET)
English
August 04, 2026
Virtual
9:00 am to 11:00 am (ET)
English
More available sessions
Overview
Delivery method
Virtual classroom
Duration
2 hours
Audience
All SSC employees at all levels
Prerequisites
Please sign in to check completion of the following:
To register for this course, you must first complete the following:
Description
This course provides an overview of creating and managing Incidents using both the SSC Onyx Portal and SSC Onyx Console.
Learning Objectives
By the end of this course, you will be able to:
- Identify the steps required in the SSC Onyx Portal to create and submit Requests for Help;
- Track service level agreements so you do not breach them;
- Recognize the steps required to manage and resolve incident tickets in the SSC Onyx Console.
Additional upcoming sessions
| Date and Time | Session code | Location | Language | Available seats | |
|---|---|---|---|---|---|
| July 02, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_FR-S054 | Virtual | French | 18 | Sign in to register |
| July 07, 2026, 1:00 pm to 3:00 pm (ET) | ITI-0073_EN-S054 | Virtual | English | 6 | Sign in to register |
| August 04, 2026, 9:00 am to 11:00 am (ET) | ITI-0073_EN-S055 | Virtual | English | 19 | Sign in to register |
| August 05, 2026, 1:00 pm to 3:00 pm (ET) | ITI-0073_FR-S055 | Virtual | French | 20 | Sign in to register |
Date modified: 2026-04-29