SSC Onyx Request Fulfillment

Product code: ITI-0074

Upcoming sessions

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April 03, 2025

Virtual

1:00 pm to 3:00 pm (ET)


April 03, 2025

Virtual

9:00 am to 11:00 am (ET)


April 17, 2025

Virtual

9:00 am to 11:00 am (ET)


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Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

2 hours

Audience

Audience

All public servants at all levels

 

Description

This course provides an overview of creating and managing Work Orders using both the SSC Onyx Console and the SSC Onyx Portal.

Learning Objectives

• Introduction and Request Fulfillment Overview

• Creating Work Orders and Operational Requests for Change

• How to find and manage Work Orders

• How to find/create and manage Tasks

Additional upcoming sessions

Date and Time Session code Location Language Available seats
April 03, 2025, 9:00 am to 11:00 am (ET) ITI-0074_EN-S019 Virtual English 194
April 03, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S019 Virtual French 197
April 17, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S020 Virtual English 200
April 17, 2025, 9:00 am to 11:00 am (ET) ITI-0074_FR-S020 Virtual French 200
May 01, 2025, 9:00 am to 11:00 am (ET) ITI-0074_EN-S021 Virtual English 200
May 01, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S021 Virtual French 200
May 15, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S022 Virtual English 200
May 15, 2025, 9:00 am to 11:00 am (ET) ITI-0074_FR-S022 Virtual French 200
May 29, 2025, 9:00 am to 11:00 am (ET) ITI-0074_EN-S023 Virtual English 200
May 29, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S023 Virtual French 200
Date modified: 2024-05-09