SSC Onyx Request Fulfillment

Product code: ITI-0074

Upcoming sessions

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May 15, 2025

Virtual

9:00 am to 11:00 am (ET)


May 15, 2025

Virtual

1:00 pm to 3:00 pm (ET)


May 29, 2025

Virtual

1:00 pm to 3:00 pm (ET)


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Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

2 hours

Audience

Audience

All public servants at all levels

 

Description

This course provides an overview of creating and managing Work Orders using both the SSC Onyx Console and the SSC Onyx Portal.

Learning Objectives

• Introduction and Request Fulfillment Overview

• Creating Work Orders and Operational Requests for Change

• How to find and manage Work Orders

• How to find/create and manage Tasks

Additional upcoming sessions

Date and Time Session code Location Language Available seats
May 15, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S022 Virtual English 196
May 15, 2025, 9:00 am to 11:00 am (ET) ITI-0074_FR-S022 Virtual French 200
May 29, 2025, 9:00 am to 11:00 am (ET) ITI-0074_EN-S023 Virtual English 199
May 29, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S023 Virtual French 200
June 12, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S024 Virtual English 200
June 12, 2025, 9:00 am to 11:00 am (ET) ITI-0074_FR-S024 Virtual French 200
June 26, 2025, 9:00 am to 11:00 am (ET) ITI-0074_EN-S025 Virtual English 200
June 26, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S025 Virtual French 200
July 10, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S026 Virtual English 200
July 10, 2025, 9:00 am to 11:00 am (ET) ITI-0074_FR-S026 Virtual French 200
July 24, 2025, 9:00 am to 11:00 am (ET) ITI-0074_EN-S027 Virtual English 200
July 24, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S027 Virtual French 200
August 07, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S028 Virtual English 200
August 07, 2025, 9:00 am to 11:00 am (ET) ITI-0074_FR-S028 Virtual French 200
August 21, 2025, 9:00 am to 11:00 am (ET) ITI-0074_EN-S029 Virtual English 200
August 21, 2025, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S029 Virtual French 200
Date modified: 2024-05-09