Request Fulfillment System Training for SSC Onyx

Overview

Delivery method

Virtual classroom

Duration

2 hours

Audience

All SSC employees at all levels

Prerequisites

Please sign in to check completion of the following:

To register for this course, you must first complete the following:

• ITI-0119 - Request Fulfillment Process for SSC Onyx

Description

This course provides an overview of creating and managing Work Orders using both the SSC Onyx Console and the SSC Onyx Portal.

Learning Objectives

By the end of this course, you will be able to:

• Understand the request fulfillment process;
• Create Work Orders and Operational Requests for Change;
• Find and manage Work Orders effectively;
• Find, create, and manage Tasks.