Request Fulfillment System Training for SSC Onyx

Product code: ITI-0074

Upcoming sessions

To register, you will be prompted to sign in. Prerequisite courses are displayed on this page

October 01, 2026

Virtual

9:00 am to 11:00 am (ET)

English

October 06, 2026

Virtual

1:00 pm to 3:00 pm (ET)

French

October 29, 2026

Virtual

9:00 am to 11:00 am (ET)

French

More available sessions

Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

2 hours

Audience

Audience

All SSC employees at all levels

Prerequisites

Please sign in to check completion of the following:

To register for this course, you must first complete the following:

 

Description

This course provides an overview of creating and managing Work Orders using both the SSC Onyx Console and the SSC Onyx Portal.

Learning Objectives

By the end of this course, you will be able to:

  • Understand the request fulfillment process;
  • Create Work Orders and Operational Requests for Change;
  • Find and manage Work Orders effectively;
  • Find, create, and manage Tasks.

Additional upcoming sessions

Date and Time Session code Location Language Available seats
October 01, 2026, 9:00 am to 11:00 am (ET) ITI-0074_EN-S052 Virtual English 15
October 06, 2026, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S051 Virtual French 20
October 29, 2026, 9:00 am to 11:00 am (ET) ITI-0074_FR-S052 Virtual French 20
November 03, 2026, 1:00 pm to 2:30 pm (ET) ITI-0074_EN-S055 Virtual English 49
November 26, 2026, 9:00 am to 10:30 am (ET) ITI-0074_EN-S056 Virtual English 50
Date modified: 2026-04-29