SSC Onyx Request Fulfillment

Product code: ITI-0074

Upcoming sessions

To register, you will be prompted to sign in.

September 24, 2024

Virtual

9:00 am to 11:00 am (ET)

French

September 24, 2024

Virtual

1:00 pm to 3:00 pm (ET)

English

October 10, 2024

Virtual

1:00 pm to 3:00 pm (ET)

French

View more details

Overview

Delivery method

Delivery method

Virtual classroom

Duration

Duration

2 hours

Audience

Audience

All public servants at all levels

 

Description

This course provides an overview of creating and managing Work Orders using both the SSC Onyx Console and the SSC Onyx Portal.

Learning Objectives

• Introduction and Request Fulfillment Overview

• Creating Work Orders and Operational Requests for Change

• How to find and manage Work Orders

• How to find/create and manage Tasks

Additional upcoming sessions

Date and Time Session code Location Language Available seats
September 24, 2024, 9:00 am to 11:00 am (ET) ITI-0074_FR-S008 Virtual French 197
September 24, 2024, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S008 Virtual English 193
October 10, 2024, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S009 Virtual French 200
October 10, 2024, 9:00 am to 11:00 am (ET) ITI-0074_EN-S009 Virtual English 196
October 29, 2024, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S010 Virtual French 200
October 29, 2024, 9:00 am to 11:00 am (ET) ITI-0074_EN-S010 Virtual English 200
November 14, 2024, 9:00 am to 11:00 am (ET) ITI-0074_EN-S011 Virtual English 200
November 14, 2024, 1:00 pm to 3:00 pm (ET) ITI-0074_FR-S011 Virtual French 200
November 28, 2024, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S012 Virtual English 200
November 28, 2024, 9:00 am to 11:00 am (ET) ITI-0074_FR-S012 Virtual French 200
December 10, 2024, 1:00 pm to 3:00 pm (ET) ITI-0074_EN-S013 Virtual English 200
December 10, 2024, 9:00 am to 11:00 am (ET) ITI-0074_FR-S013 Virtual French 200
Date modified: 2024-05-09