Request Fulfillment Process for SSC Onyx
Available offerings
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Online
English
Online
French
Overview
Delivery method
Online
Duration
30 minutes
Audience
All public servants at all levels
Description
The purpose of this course is to provide a targeted understanding of the main processes of Request Fulfillment Management (RFL). This training material aims to serve as a guide to the key concepts, processes, procedures, and best practices of RFL for the business and individuals involved in the fulfillment of requests submitted in the Onyx ITSM tool.
Learning Objectives
Upon completion of this course, you will understand the process for:
- Initiating a Request
- Determining Workflows and Assigning Groups
- Fulfilling a Request
- Completing a Request
Date modified: 2025-06-06
