Knowledge Management Process for SSC Onyx
Available offerings
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Online
English
Online
French
Overview
Delivery method
Online
Duration
30 minutes
Audience
All public servants at all levels
Description
The Knowledge Management (KM) Process for SSC Onyx is a detailed and authoritative view of the entire process – a complete decomposition of the core end-to-end process, procedures and sub- procedures with links to relevant work instructions.
This process describes the consistent approach to create and manage knowledge Article in a timely and effective manner.
This training material is a reference for the Process Practitioner or anyone who performs activities within the process.
This process, in its entirety, applies to all knowledge Article created in the SSC IT Service Management tool.
Learning Objectives
Upon completion of this course, you will understand the process for:
- Using Knowledge Articles (KA)
- Knowledge Management implementation strategy
- Revision and publishing
- Sponsoring the creation or modification of Knowledge Articles
- Identifying, capturing, and maintaining knowledge
- Subject matter expert review, technical review, and proofreading
- Approbation of content to follow SSC Standard
