Asset Management System Training for SSC Onyx

Overview

Delivery method

Virtual classroom

Duration

2 hours

Audience

Functional specialists

Specialists

Description

This instructor led course provides a step-by-step walkthrough of how assets are managed in SSC Onyx Console and Mid-Tier. Through a guided system demonstration and scenarios, participants will gain a clear understanding of how assets are viewed, created, and linked to individuals and Configuration Items (CIs).

The session will also cover managing asset inventory and contracts in Mid-Tier, interpreting the Asset Management Dashboard and locating Knowledge Base Articles (KBA) for ongoing support.

Learning Objectives

By the end of this course, you will be able to:

• Explain the purpose and key components of Asset Management in SSC Onyx Console and Mid-Tier;
• Describe how to navigate the Asset Management Console and interpret the Dashboard;
• Recognize how assets are linked to individuals and Configuration Items (CIs) and contracts;
• Understand techniques for maintaining accurate inventory and locating Knowledge Base Article resources.

Target Audience

This course is intended for the Enterprise Desktop Service (EDS) support level 2 and level 3 teams who needs to use the end user Asset Management process in SSC Onyx to manage the end user assets such as laptops.

Prerequisite(s)

For new SSC Onyx users, we recommend taking the following training courses according to your role(s) and the group(s) you are involved with:

• Incident Management (IM) process in SSC Onyx (ITI-0073)
• Change Management (CM) process in SSC Onyx (ITI-066)
• Problem Management (PM) process in SSC Onyx (ITI-0071)
• Knowledge Management Process for SSC Onyx (ITI-0120)
• Report and Dashboard in SSC Onyx (ITI-0072)

* Please note that learning videos are available on the ITSM Training Program SharePoint page.