SSC Onyx Onboarding

Overview

Delivery method

Virtual classroom

Duration

2 hours

Audience

All public servants at all levels

Description

SSC Onyx Onboarding is a Virtual Instructor-Led Training (VILT) session designed for teams onboarding to SSC Onyx. This tailored session introduces participants to how their team will use Onyx, while providing an overview of key ITSM processes, including Request Fulfillment, Incident Management, Change Management, and Problem Management. Content is customized to the team's business needs, roles, and operational requirements to support a successful transition to Onyx.

Learning Objectives

By the end of this course, participants will be able to use SSC Onyx to:

1. Navigate the SSC Onyx environment and identify the tools, services, and resources available to support their team's operational activities.
2. Recognize key ITSM processes, including Request Fulfillment, Incident Management, Change Management, and Problem Management, and understand how they apply within their team's workflows.
3. Apply team-specific procedures, roles, and responsibilities within SSC Onyx to efficiently manage and track service management activities.

Target Audience

This course is designed for anyone using SSC Onyx to either submit, review or work on tickets.

This can include:

• managers
• service desk agents
• service lines